Exchange & Return Policy — Olevs Men’s Watch UK

Thank you for choosing Olevs Men’s Watch UK. We are committed to providing a transparent and straightforward process for exchanges and returns, ensuring your confidence when purchasing from us.

How to Request an Exchange or Return

To request an exchange or return, please contact our Customer Support team:

📧 Email: support@olevsmenswatch.co.uk

We will provide detailed instructions to ensure a smooth and efficient process.

Conditions for Exchanges and Returns

Item Condition:
Products must be returned in unused condition, with all original seals intact, and complete with packaging, accessories, manuals, and certificates.

Identification:
Please include the return protocol (provided via email) and sender’s information inside the package.

Required Information:
When contacting us, please provide your order number, purchase date, full name, and reason for the return or exchange.

Return Shipping Costs

Customer Responsibility:
Return shipping costs are the responsibility of the customer unless covered by the exceptions below.

Exceptions (Shipping Covered by Olevs Men’s Watch UK):

• If the product is defective and reported within 14 calendar days of delivery.

• If an incorrect item (wrong model) was delivered.

Specific Situations

Damaged Packaging or Product:
If the package appears tampered with or damaged upon delivery, we recommend you refuse delivery. If acceptance was unavoidable, please notify us within 48 hours.

Incorrect Product Received:
If the item received differs from your order, please refuse delivery or notify us within 48 hours.

Return Policy

Return Deadline:
You may request a return within 14 calendar days from the date of delivery (in compliance with UK & EU Consumer Rights).

How to Proceed:
Email support@olevsmenswatch.co.uk with your full name, order number, and reason for return.
Once received and approved by our Quality Control team, your refund will be processed within 14–30 business days via the original payment method — with no additional fees.

Warranty Policy

Warranty Coverage:
All watches purchased from Olevs Men’s Watch UK include a 1-year warranty against manufacturing defects, valid from the date of purchase.

How to Claim:
For warranty claims within 30 days of receipt, please email us with your full name, order number, description of the issue, and supporting photos or videos. If confirmed by our team, we will process a refund or replacement and cover return shipping.

Important Notes

• Failure to meet the outlined conditions, deadlines, or procedures may result in denial of the return or exchange request.

• Watches showing signs of use or wear will not be accepted for return.

• Returned products must be in resale condition, with all packaging and components intact.